Courses
A broad, cross-functional qualification designed to support the overall effectiveness and operation of businesses.
This course is suitable for semi-skilled workers and apprentices across manufacturing and engineering environments, though suitable for a variety of industries, or anyone responsible for contributing to quality and process improvements in the workplace.
Benefits to the learner
- Encourages practices that can maximise profit by eliminating waste, improving workflow and reducing cost and variation.
- Recognises competence in contributing to quality and process
- Improvements in the workplace and also complements existing skills and qualifications.
The qualification comprises of two pathways – Process Improvement or Quality Improvement.
From their chosen pathway, the learner is required to complete all five mandatory assessment routes, plus the required number of optional assessment route(s), where one of these could come from either pathway.
A broad, cross-functional qualification designed to support the overall effectiveness and operation of businesses.
This course is suitable for those employed as supervisors, team leaders or facilitators responsible for carrying out business improvement activities in a manufacturing and engineering environments, though suitable for a variety of industries, or anyone responsible for contributing to quality and process improvements in the workplace.
Benefits to the learner:
- Encourages practices that can maximise profit by eliminating waste, improving workflow and reducing cost and variation.
- Recognises competence in contributing to quality and process
- Improvements in the workplace and also complements existing skills and qualifications.
The qualification comprises of two pathways – Process Improvement or Quality Improvement.
From their chosen pathway, the learner is required to complete all five mandatory assessment routes, plus the required number of optional assessment route(s), where one of these could come from either pathway.
This qualification is designed for team leaders, to support the development of their skills in leading a team, making sure that the team’s work achieve organisational objectives, and contributing to planning, problem solving and decision making.
This course is intended for people who are considering a move into a middle management role or those who are new to such a role.
This qualification provides an introduction to the Chartered Management Institute’s Level 4 Diploma in Management. Its aim is to help you learn middle management qualities such as developing your management style, recruiting staff and focusing on core marketing principles.
On completion of this qualification you will know how to:
- Prepare and carry out a personal development plan, with particular emphasis on management style and on working with others
- Analyse information, make a recommendation and present it effectively
- Identify and plan to meet at least one stakeholder requirement, including specifying the required resources (physical/financial)
- Specify the personnel required to meet a specified objective
- Promote one of the following – quality, health & safety or continuous improvement – taking account of any relevant major legal requirements
- Assist others to develop
- Address poor performance
The course covers the following:
- Developing your Management Style
- Managing Information and Communicating
- Focusing on Customers and Marketing
- Planning and Managing Resources
- Recruiting and Selecting Staff
- Maintaining and Improving Health, Safety and Quality
- Working with Others
The aim of this unit is to develop knowledge and understanding of coaching and training as required by a practising first line manager. On completion of this unit, delegates will understand:
- How to coach an individual in the workplace
- Training appropriate to the workplace
- How to utilise knowledge of training styles to identify suitable development opportunities.
Communication between customers and colleagues is vital to ensure that an effective relationship is formed. Customers and colleagues will expect information to be issued at every stage of a transaction. This course aims to develop and enhance an understanding of the different types of communication methods within an organisation, and highlight how these methods contribute towards improving customer relations.
This programme is suitable if you are a practising senior leader/manager or work in a training and development role and you already have some experience of coaching and mentoring. It will equip you with the knowledge, skills and confidence to perform effectively as a coach/mentor as part of your leadership or management role in either the public or private sector.
By the end of the programme you will:
- Understand theories of coaching
- Have practised your coaching skills extensively in a supportive environment
- Have been challenged and supported to improve your performance
- Be able to share your skills with colleagues
- Be confident that your own coaching practice is both safe and relevant.
The ILM Level 7 Award in Executive Management has been specifically desgined to give practising or potential senior managers critical evaluative skills for their formal development in this role.
It is aimed at developing the senior management skills and knowledge required at this level. The mandatory unit, Making Informed Decisions, examines different decision making strategies and their uses - assessing their relative strengths and weaknesses. Participants then research and employ appropriate strategies in an area relevant to their role.
By the end of the programme you will:
- Understand a range of decision strategies and their use
- Use appropriate decision strategies
- Review the causes of change, strategies for change and the effects of change on organisations
- Justify an appropriate leadership strategy to enable an identified change
The ILM Level 3 qualification in Facilities Management has been specially designed to help learners develop specific skills in facilities management alongside a wide range of leadership and management skills.
The Certificate in Facilities Management builds and broadens the skills and knowledge gained in a Management role. Learners complete four mandatory units and further optional units. Learners are guided to choose from a diverse range of optional units to build their qualification. From managing projects to understanding security, ILM Facilities Management qualifications can be fully tailored to meet the varying needs of learners across all employment sectors.
A Facilities Management NVQ offers a range of units covering services such as building maintenance, energy management, resource management, environmental protection, procurement, security, reception and customer care. The City & Guilds Level 3 NVQ in Facilities Management is aimed at those:
- undertaking a Facilities Management apprenticeship
- performing first line management roles in facilities management and wish to develop and enhance their skills and knowledge
- recently appointed to a Facilities Management role
- working in supervisory role that wish to progress to a more senior position.
The ILM Level 3 Award in First Line Management is a qualification that has been specifically designed to give practising or aspiring first line managers a solid foundation in their formal development as a manager.
The Award is a concise qualification which gives an introduction to the basic skills, knowledge and understanding required by today’s first line manager. The mandatory unit ‘Solving Problems and Making Decisions’ is designed to develop practical techniques for tackling managerial problems and making decisions from gathering and interpreting information through the effective communication of outcomes.
On completion of the mandatory unit for the Award, delegates will know how to:
- Describe a problem, its nature, scope and impact
- Gather and interpret information to solve a problem
- Identify possible options available
- How to effectively present a case supported by facts and evidence
Specific additional benefits in relation to skill and knowledge gained will depend upon the optional units chosen.
This qualification is designed for supervisors and first line managers, to support the development of their skills in maintaining and developing the effectiveness and efficiency of the operations for which they are responsible for, by motivating and developing the people who work in the team or department; fostering effective communications and developing a sense of team/corporate identity.
This qualification aims to give practicing and potential first line managers the foundation for their formal development in this role, by developing management skills thereby enabling learners to perform effectively.
This qualification is designed for supervisors and first line managers, to support the development of their skills in maintaining and developing the effectiveness and efficiency of the operations for which they are responsible for, by motivating and developing the people who work in the team or department; fostering effective communications and developing a sense of team/corporate identity.
This qualification aims to give practicing and potential first line managers the foundation for their formal development in this role, by developing management skills thereby enabling learners to perform effectively.
On completion of this qualification you will know how to:
- Identify the areas for personal development, work planning, and the responsibilities for health and safety
- Identify how to plan, modify and control resources
- Identify , meet and support stakeholder requirements
- Manage and communicate information
- Develop individuals and teams
- Identify the need for staff and the recruitment and selection process
- Identify and appreciate the concepts of quality, the impact of quality and the measurement of quality in teams and organisations
- Recognise the impact of individuals performance on teams and recognise performance behaviours and implementing improvement measures
- Identify and select management communication techniques
- Leadership skills in a manager who has first line managerial responsibilities
The ILM Level 5 Award in Management is a qualification that has been specifically designed to give practising or aspiring middle managers a solid foundation in their formal development as a manager.
The Award is a concise qualification designed to develop basic middle management skills and knowledge.
Upon completion of this Award, learners will be able to:
- Gain an understanding of their organisation in relation to its purpose and its stakeholders
- Appreciate the role of the manager in achieving goals
- Explain the effect of communication and interpersonal relationships on managerial performance
- Identify how to critically assess own knowledge, skills and attributes to address development opportunities.
Furthermore, learners can choose from a wide range of subjects to choose suitable optional units to meet their specific needs and requirements.
The mandatory unit M4.01 ‘Understanding the management role’ (credit value of 4) examines organisational structure and function, the roles and responsibilities of middle managers and the effect of communication and interpersonal skills on managerial performance. The final element of the unit explores the evaluation of personal development opportunities.
Candidates will then need to choose optional units, which make up a total minimum credit value of 10 upon successful completion of associated assignments.
The optional units and their credit values are as follows:
M5.05 Leading innovation and change (5)
M5.06 Becoming and effective leader (5)
The ILM Level 5 Award in Management is a qualification that has been specifically designed to give practising or aspiring middle managers a solid foundation in their formal development as a manager.
The Award is a concise qualification designed to develop basic middle management skills and knowledge.
Upon completion of this Award, learners will be able to:
- Gain an understanding of their organisation in relation to its purpose and its stakeholders
- Appreciate the role of the manager in achieving goals
- Explain the effect of communication and interpersonal relationships on managerial performance
- Identify how to critically assess own knowledge, skills and attributes to address development opportunities.
Furthermore, learners can choose from a wide range of subjects to choose suitable optional units to meet their specific needs and requirements.
This qualification is designed for team leaders and managers, to support the development of their skills and competences in leading a team, making sure that the team’s work achieves organisational objectives. Also, that team leaders and managers develop their skills in making contributions to planning, problem solving and decision making.
On completion of this qualification you will know how to:
- Manage own professional development within an organisation
- Set objectives and provide support for team members
- Plan and allocate and monitor work of a team
There will also be opportunities for students to gain knowledge of:
- Provide leadership and direction for own area of responsibility
- Manage or support equality of opportunity, diversity and inclusion in own area of responsibility
- Implement change in own area of responsibility
- Develop working relationships with colleagues and stakeholders
- Support learning and development within own area of responsibility
- Lead and manage meetings
- Communicate information and knowledge
- Manage customer service in own area of responsibility
In order to gain the CMI Level 3 NVQ Certificate in Management, candidates will need to complete all mandatory Units to a credit value of 14.
- Manage own professional development within an organisation (4)
- Set objectives and provide support for team members (5)
- Plan and allocate and monitor work of a team (5)
They will also be required to complete optional units to a minimum credit value of 11 from a range of titles, including those from the list below:
- Provide leadership and direction for own area of responsibility (5)
- Manage or support equality of opportunity, diversity and inclusion in own area of responsibility (4)
- Implement change in own area of responsibility (6)
- Develop working relationships with colleagues and stakeholders (3)
- Support learning and development within own area of responsibility (5)
- Lead and manage meetings (4)
- Communicate information and knowledge (3)
- Manage customer service in own area of responsibility (4)
This qualification is designed for team leaders and managers, to support the development of their skills and competences in leading a team, making sure that the team’s work achieves organisational objectives. Also, that team leaders and managers develop their skills in making contributions to planning, problem solving and decision making.
On completion of this qualification you will know how to:
- Manage own professional development within an organisation
- Set objectives and provide support for team members
- Plan and allocate and monitor work of a team
There will also be opportunities for students to gain knowledge of:
- Provide leadership and direction for own area of responsibility
- Manage or support equality of opportunity, diversity and inclusion in own area of responsibility
- Implement change in own area of responsibility
- Develop working relationships with colleagues and stakeholders
- Support learning and development within own area of responsibility
- Lead and manage meetings
- Communicate information and knowledge
- Manage customer service in own area of responsibility
This qualification is designed for managers, to support the development of their leadership and management skills in personal development, leadership, management resources, information, performance, customer and market awareness.
On completion of this qualification you will know how to:
- Develop and evaluate operational plans for own area of responsibility
- Provide leadership and direction for own area of responsibility
- Plan change effectively
- Work productively with colleagues and stakeholders
There will also be opportunities for students to gain knowledge of:
- Promote equality of opportunity, diversity and inclusion across an organisation
- Develop collaborative relationships with other organisations
- Manage health and safety across an organisation
- Monitor and review business processes
- Develop a customer-focused organisation
- Plan, allocate and monitor work in own area of responsibility
- Recruit staff in own area of responsibility
- Support learning and development within own area of responsibility
- Plan and manage a project
- Lead innovation within an organisation
- Manage a budget for own area or activity of work
This qualification is designed for managers, to support the development of their leadership and management skills in personal development, leadership, management resources, information, performance, customer and market awareness.
On completion of this qualification you will know how to:
- Develop a strategic business plan, direction and leadership
- Explain how to lead change in an organisation
There will also be opportunities for students to gain knowledge of:
- Plan an organisations workforce
- Improve organisational performance
- Inform strategic decision making
- Outsource organisational processes
- Promote knowledge management across own organisation
- Establish policies and procedures
- Manage quality systems
- Support the culture of an organisation
This qualification is designed for managers, to support the development of their leadership and management skills in personal development, leadership, management resources, information, performance, customer and market awareness.
This qualification is designed for managers, to support the development of their leadership and management skills in personal development, leadership, management resources, information, performance, customer and market awareness.
The CMI Level 5 Diploma in Management Consultancy is an internationally recognised qualification and is intended for either people who want to enter management consultancy from a functional discipline, or those who wish to develop their skills, knowledge and competencies needed to operate in the field of management consultancy.
The qualification is offered by the Institute of Business Consulting (a division of CMI)
The aim of this unit is to develop knowledge and understanding of managing conflict and supporting individuals as required by a practising first line manager.
On completion of this unit, delegates will know how to:
- Identify causes of conflict at work
- Describe the stages in the development of conflict
- Explain the effects of conflict on individual and team performance at work
The aim of this unit is to develop knowledge and understanding of information systems as required by a practising or potential first line manager.
On completion of this unit, delegates will understand basic marketing concepts.
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