Communication Skills
Course Overview:
Communication between customers and colleagues is vital to ensure that an effective relationship is formed. Customers and colleagues will expect information to be issued at every stage of a transaction. This course aims to develop and enhance an understanding of the different types of communication methods within an organisation, and highlight how these methods contribute towards improving customer relations.
Entry Requirements:
No formal qualifications are required, although delegates will be required to fully participate in the activities.
Course Delivery:
This is a course structured around verbal and face to face communication skills. The course is delivered via a workshop, through group and individual activities, discussion and group interaction in the form of role plays.
Progression Opportunities:
NVQ in Customer Service / Contact Centre Operations / Advice and Guidance (depending on job role/activities), plus a selection of one day Customer Service and Communication workshops are available, including:
- Improving Customer Relations through Effective Communication
- Successful Customer Service through Dynamic Team Performance
- Understanding and Delivering Customer Service
- Effective Problem Solving to Improve Customer Relations
- Dealing with Customers
Additional Information:
By the end of the course, delegates will be able to:
- Demonstrate the skills required to be an effective communicator
- Identify the different types of questioning techniques
- Understand the difference between face to face and verbal communication
- Explore the vocal qualities used in verbal communication
Contact:
01792 284400
Communication Skills
Non-accredited
Level 2
All course details correct at time of publication.
| Start Date | Day | Time | Venue | Length | Price/Conc | Code | |
|---|---|---|---|---|---|---|---|
| Flexi | Flexi | Flexi | Sandringham Park | tbc | £POA | YA051 CR |  |
| Keys | |||
|---|---|---|---|
 | Enrol online for this course |  | Interview required |
 | Online enrolment is currently disabled |  | This course is only enrollable in person |
| Conc | Concession Fee | ||
Prospectuses
