QCF Level 3 Diploma in Contact Centre Operations
Course Overview:
Course aim:
- To provide a flexible qualification that allows focus on technical jobs
- Accomplishment of cross sector skills, completed in the workplace
- Improved staff morale and motivation
- Nationally recognised qualification for key staff
- Recognition of existing skills and the opportunity to develop new skills
- Job satisfaction
- Career progression
Entry Requirements:
This qualification is for those who have particular customer service and administrative job roles in a supervisory, team leading or coaching capacity within the contact centre industry / contact centre department
Course Delivery:
With the support of your assessor you will undertake work based assessments, observations, witness testimonies, case studies, statements and work based evidence.
Progression Opportunities:
QCF Level 4 Diploma in Contact Centre Operations, suitable for those in a management role
Contact:
01792 284400
Level
All course details correct at time of publication.
| Start Date | Day | Time | Venue | Length | Price/Conc | Code | |
|---|---|---|---|---|---|---|---|
| Flexi | Flexi | Flexi | Flexi | 18 months | £POA |  |
| Keys | |||
|---|---|---|---|
 | Enrol online for this course |  | Interview required |
 | Online enrolment is currently disabled |  | This course is only enrollable in person |
| Conc | Concession Fee | ||
Prospectuses
