Coaching Within a Call Handling Environment

Course Overview:

This course aims to equip the coach with suitable skills in order to coach individuals in a call handling environment.

Entry Requirements:

There are no official entry levels however the student needs to be able to practice the skills obtained in the workplace.

Course Delivery:

The course includes sections on:

How to give positive/negative feedback
How to identify individual learning style/techniques
How to check skills learnt are put into practice by team members

The course is delivered via a workshop, with an on-going assessment. There will also be role-play activities that candidates will be required to participate in.

Progression Opportunities:

Upon successful completion of this course, candidates may wish to undertake a Direct Training and Support NVQ.

Additional Information:

By the end of the course, delegates will be able to:

Identify the skills necessary to match coaching opportunities to individuals learning needs and objective of the organisation.
Identify the type of coaching techniques specific to individuals
Give positive/negative feedback

Contact:

01792 284400

Coaching Within a Call Handling Environment Non-accredited Level 2