Defining and Enhancing the Customer Experience
Course Overview:
This course is aimed at individuals of all levels who deal with customers in their job role. The individuals can include front line staff, managers and supervisors.
As a Customer Service professional, understanding the needs and expectations of your customer and the ability to deal with them is an important part of any interaction between your customers and the organisation you represent.
This course aims to define ‘customer service’ and explore how excellence in this area will give your company a competitive edge and enhance the customer experience.
Entry Requirements:
No formal qualifications are required to allow entry onto this course.
Course Delivery:
The course is delivered using a mix of activities and group discussions.
Progression Opportunities:
NVQ in Customer Service (depending on job role/activities) plus a selection of one day Customer Service and Communication workshops are available, including:
- Successful Customer Service through Dynamic Team Performance
- Calming the Storm – Difficult Customer Resolutions
- Improve Customer Relations through Effective Communication
Contact:
01792 284400
Defining and enhancing the customer experience
Non-accredited
Level
All course details correct at time of publication.
| Start Date | Day | Time | Venue | Length | Price/Conc | Code | |
|---|---|---|---|---|---|---|---|
| Flexi | Flexi | Flexi | Sandringham Park | 1 day | £75 | YA065 CR2 |  |
| Keys | |||
|---|---|---|---|
 | Enrol online for this course |  | Interview required |
 | Online enrolment is currently disabled |  | This course is only enrollable in person |
| Conc | Concession Fee | ||
Prospectuses
