Improving Customer Relations Through Effective Communication
Course Overview:
The course is delivered through group interaction and individual activities and discussion.
Communication between customers and colleagues is vital to ensure that an effective relationship is formed. Customers and colleagues will expect information to be issued at every stage of a transaction.
This course looks at the variety of methods in which communication can be presented between customers and colleagues, and how using these effectively can improve these relationships and encourage customer loyalty.
Entry Requirements:
No formal qualifications are required to allow entry onto this course.
Course Delivery:
The course is delivered through group interaction and individual activities and discussion.
Progression Opportunities:
NVQ in Customer Service (depending on job role/activities) plus a selection of one day Customer Service and Communication workshops are available, including:
- Dealing with Customers
- Successful Customer Service through Dynamic Team Performance
- Understanding and Delivering Customer Service
- Effective Problem Solving to Improve Customer Relations
Contact:
01792 284400
Improving customer relations through effective communication
Non-accredited
Level
All course details correct at time of publication.
| Start Date | Day | Time | Venue | Length | Price/Conc | Code | |
|---|---|---|---|---|---|---|---|
| Flexi | Flexi | Flexi | Sandringham Park | 1 day | £75 | YA065 CR3 |  |
| Keys | |||
|---|---|---|---|
 | Enrol online for this course |  | Interview required |
 | Online enrolment is currently disabled |  | This course is only enrollable in person |
| Conc | Concession Fee | ||
Prospectuses
