Customer Service Level 2 NVQ Certificate (QCF) OCR

Course Overview:

This qualification offers a range of units covering impression and image, delivery, handling problems and development and improvement. It is suitable for those:

who have particular customer service and administration roles
who are working in a customer service environment
whose role is to provide service to customers

On completion of this qualification you will have:

a clearer understanding of your responsibility within your organisation
the opportunity to develop new skills
a qualification that recognises your existing skills
the ability to improve your performance
the ability to apply the knowledge gained from the course to your work
a QCF qualification which allows you to transfer credits across qualifications. You will be awarded credits for each unit you complete

Entry Requirements:

We would require a pre-course meeting to discuss the course and to establish that this level is suitable for the candidate. Also that the candidate has the ability to demonstrate competence in working practices within their work role.

There are no formal entry requirements for this qualification. Although the qualification can be offered to learners from the age of 16, in practice the majority of learners at this level would be expected to be over 18.

Course Delivery:

This is a competence based qualification which is assessed at work or in a simulated workplace. Your assessor will advise you on the most appropriate method of assessment e.g. assessor observation, work product documents, case study etc for each unit so that you build up a portfolio of evidence to meet the standards required by the awarding body.

In order to gain the OCR Level 2 NVQ Certificate in Customer Service, candidates will need to complete two mandatory units to a credit value of eight.

Communicate using customer service language (4)
Follow the rules to deliver customer service (4)

They will also be required to complete optional units to a total credit value of 20 from the following themes:

Impression and Image
Delivery
Handling Problems
Development and Improvement

Progression Opportunities:

We offer a range of qualifications which candidates who have successfully completed this course may be interested in undertaking to develop their learning further including business and administration, advice and guidance, retail and management.

Additional Information:

The faculty is represented by tutors who have all previously worked in customer service environments within industry. All of or tutors are highly experienced and use only the most up-to-date training products (which can be customised to meet individual training needs).

Contact:

01792 284400

Level