Hospitality Services - NVQ Diploma

The NVQs are suitable for anyone either in full-time employment, or progressing from a Level 1 qualification or those who are able to start a qualification at Level 2.

These qualifications cover a good grounding for a variety of hospitality areas such as front office, housekeeping and hospitality services.

Upon successful completion of the course, students will have:

• Attained an accredited qualification that complies with current relevant qualifications.
• A QCF qualification gives you greater flexibility when studying and allows you to transfer credits across qualifications. You will be awarded credits for each unit you complete.
• The ability to apply the knowledge gained from the course to their work

You complete two mandatory units:

• Maintenance of a safe, hygienic and secure working environment
• Working effectively as part of a hospitality team

You also choose optional units (usually 3-5) from any of the other Certificates in Hospitality. Example units include:

• Clean windows from the inside
• Collect linen and make beds
• Process information for reception function
• Serve drinks
• Cook vegetables
• Prepare and cook meat/poultry
• Provide a table and tray service
• Provide a trolley service
• Clean and store crockery and cutlery
• Assist in handling mail
• Use a filing system
• Maintain food safety when storing, holding and serving food
• Maintain and deal with payments