Hospitality Supervision and Leadership - NVQ Diploma

Course Overview:

Get ahead in your hospitality career - get the leadership and management skills you need for a more senior job with the Diploma in Hospitality Supervision and Leadership.

The Diploma in Hospitality Supervision and Leadership can help you progress to a more senior role within hospitality. You'll broaden your existing knowledge and gain important leadership and management skills to help you take on more responsibility.

Upon successful completion of the course, students will have:

Attained an accredited qualification that complies with current relevant qualifications.
A QCF qualification gives you greater flexibility when studying and allows you to transfer credits across qualifications. You will be awarded credits for each unit you complete.
The ability to apply the knowledge gained from the course to their work skills to help you take on more responsibility.

Entry Requirements:

Progression from Level 2 or equivalent

Course Delivery:

You complete five core units:

Lead a team to improve customer service
Develop productive working relationships with colleagues
Provide leadership for your team
Contribute to the control of resources
Maintain the health, hygiene, safety and security of the working environment.

You also choose three optional units.

You choose at least one unit from:

Supervise drink services
Supervise housekeeping services
Supervise portering and concierge
Supervise reception services
Supervise reservations and bookings services
Supervise food production operations
Supervise functions
Supervise food services.

You choose any remaining units from:

Provide learning opportunities for colleagues
Supervise off-site food delivery services
Supervise cellar and drink storage operations
Supervise vending services
Supervise linen services
Supervise the use of technological equipment in hospitality services
Supervise practices for handling payments
Contribute to the development of a wine list
Contribute to the selection of staff for activities
Ensure food safety practices are followed in the preparation and serving of food and drink
Contribute to the development of recipes and menus
Improve the customer relationship
Manage the receipt, storage or dispatch of goods
Supervise the wine store/cellar and dispense counter
Manage the environmental impact of work
Lead meetings
Contribute to promoting hospitality services and products.

Progression Opportunities:

Candidates may wish to develop their learning further by undertaking the Level 3 Advanced Professional Certificate in Hospitality and Catering, the Level 3 Diploma in Advanced Professional Cookery, the Level 4 Higher Professional Diploma in Hospitality and Catering and the Level 7 Master Professional in Strategy and Development (Hospitality and Catering).

Additional Information:

You will cover things like:

Leadership
Working relationships
Customer service
Resource control
Health, safety and hygiene
Portering and concierge
Reception, reservations and bookings

All qualified tutors have extensive industrial experience as in the hospitality industry.

Gower College Swansea specialise in providing compliance training nationally for private, local and corporate clients. All of our trainers are highly experienced and use only the most up-to-date training products (which can be customised to meet individual training needs).

The high standards of training and comfortable environment can only enhance the interactive learning experience.

Contact:

01792 284400

Level