Courses
This qualification is primarily aimed at candidates who provide advice and guidance support to others. It recognises that employment in the advice and guidance sectors involves a diverse range of...
This course is aimed at individuals of all levels who deal with customers in their job role. The individuals can include front line staff, managers and supervisors.
In every organisation,...
The CIH Level 2 Certificate in Housing is an introductory vocational qualification for the housing sector, which is broadly equivalent/ comparable to a GCSE (grades A-C) or an NVQ Level 2.
...
The CIH Level 3 Certificate in Housing Practice is a vocational qualification. It is equivalent to an A level or an NVQ Level 3.
Aims of the course:
Develop the skills and knowledge...This course aims to equip the coach with suitable skills in order to coach individuals in a call handling environment.
Course aim:
To provide a flexible qualification that allows focus on technical jobs Accomplishment of cross sector skills, completed in the workplace Improved staff morale and...Course aim:
To provide a flexible qualification that allows focus on technical jobs Accomplishment of cross sector skills, completed in the workplace Improved staff morale and...This qualification is suitable for those who have management roles within the contact centre industry / contact centre department.
The qualification requires proof of competence across...
This qualification offers a range of units covering impression and image, delivery, handling problems and development and improvement. It is suitable for those:
who are new to the workplace...This qualification offers a range of units covering impression and image, delivery, handling problems and development and improvement. It is suitable for those:
who have particular customer...This course aims to increase the skills of individuals who work within the Contact Centre industry and deal with difficult callers.
By the end of the course, delegates will be able to:...
This course is aimed at individuals of all levels who deal with customers in their job role. The individuals can include front line staff, managers and supervisors.
As a Customer Service...
The course is delivered through group interaction and individual activities and discussion.
Communication between customers and colleagues is vital to ensure that an effective relationship...
These are work-based qualifications where candidates are expected to provide evidence of their competency whilst performing their everyday tasks.
There are no exams and the candidate is...
The course is aimed at those who wish to manage their time more effectively and achieve control over the demands in their lives. We also explore the role that assertiveness plays in order to...
This course is aimed at individuals of all levels who deal with customers in their job role. The individuals can include front line staff, managers and supervisors.
Dynamic team working...
Prospectuses
